phtaya365 Privacy Policy – Your Data, Protected

1. Introduction

Welcome to phtaya365 — your trusted online casino and sports betting platform built for Filipino players. This Privacy Policy explains how phtaya365 ("we," "our," or "the platform") collects, processes, stores, and safeguards the personal information you provide when you use our website at phtaya365.click and all associated services.

By creating an account or using any feature on phtaya365, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please refrain from using our services. We recommend reviewing this policy periodically — we will notify you of any material changes through in-platform announcements or email notifications.

This Privacy Policy is crafted in compliance with the Republic Act 10173, also known as the Data Privacy Act of 2012 of the Philippines, along with its Implementing Rules and Regulations as issued by the National Privacy Commission (NPC).

2. Information We Collect

When you use phtaya365, we may collect the following categories of personal data to provide you with a secure, seamless, and personalised experience:

2.1 Account Registration Data

• Full legal name (as shown on a valid Philippine government-issued ID)
• Date of birth (to verify you are at least 21 years of age)
• Email address and mobile number (for account access and communications)
• Username and encrypted password
• Preferred language and region (for a localised experience)

2.2 Identity Verification (KYC)

In line with anti-money laundering (AML) regulations and PAGCOR requirements, phtaya365 may request:

• Government-issued ID (PhilSys ID, Passport, Driver's Licence, SSS/GSIS ID, Voter's ID)
• Proof of billing or address document
• Selfie or live photo for identity confirmation

2.3 Financial and Transaction Data

• Deposit and withdrawal history within the phtaya365 platform
• Selected payment method details (e.g., GCash number, Maya wallet reference)
• Transaction timestamps and amounts in Philippine Peso (₱)

We do not store complete bank account numbers, full credit/debit card numbers, or GCash PINs. Payment processing is handled by our authorised payment partners using their own secure, PCI-DSS-compliant infrastructure.

2.4 Device and Technical Data

• IP address and approximate location (province or city level)
• Device type, operating system, and browser version
• Session duration and in-app navigation patterns
• Cookies and similar tracking technologies (see Section 7 for details)

2.5 Communications Data

• Live chat and customer support ticket history
• Emails or messages you send to our team
• Survey responses and feedback submissions

3. How We Use Your Information

phtaya365 uses your personal data only for legitimate, clearly defined purposes. Here is a breakdown of why we process different types of information:

4. Data Sharing and Third Parties

phtaya365 does not sell, lease, or trade your personal information to outside companies. However, we may share necessary data with trusted partners strictly for operational purposes:

• Payment processors — GCash, Maya, GrabPay, Coins.ph, and banking partners (BDO, BPI, UnionBank) receive only the transaction details required to process your payments.
• Identity verification services — Third-party KYC providers verify the authenticity of submitted government IDs on our behalf.
• Analytics and infrastructure providers — Aggregated, anonymised data may be shared with cloud infrastructure or analytics tools to improve platform performance.
• Regulatory authorities — PAGCOR, the National Privacy Commission, or law enforcement agencies may receive data when legally required.
• Anti-fraud networks — To protect all phtaya365 members from fraudulent activity, we may participate in shared fraud-detection databases.

All third-party partners that handle personal data on our behalf are bound by data processing agreements that require them to maintain standards equivalent to our own privacy commitments.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by Philippine law:

• Active account data is retained for the duration of your account's existence on phtaya365.
• After account closure, core account and transaction records are retained for a minimum of five (5) years in compliance with AMLA regulations.
• KYC documentation is retained for at least five (5) years from the date of submission or account closure, whichever is later.
• Customer support records are kept for up to two (2) years from ticket resolution.
• Marketing preferences and opt-out records are maintained indefinitely to honour your choices.

Once retention periods expire, data is securely deleted or anonymised so it can no longer be linked to any individual.

6. Your Data Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by phtaya365:

• Right to be informed — Know what data we collect and how it is used (this policy covers that).
• Right to access — Request a copy of the personal data we hold about you.
• Right to correction — Ask us to correct inaccurate or outdated personal information.
• Right to erasure or blocking — Request deletion or blocking of your data when it is no longer needed or was unlawfully processed.
• Right to data portability — Obtain your data in a structured, commonly used format where technically feasible.
• Right to object — Oppose processing of your personal data, including for direct marketing purposes.
• Right to lodge a complaint — File a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated.

To exercise any of these rights, send an email to our Data Protection Officer at privacy@phtaya365.click. We will acknowledge your request within 72 hours and aim to resolve it within 30 calendar days.

7. Cookies and Tracking Technologies

phtaya365 uses cookies and similar technologies to make your experience smoother and more personalised. Here is what you should know:

Essential Cookies

These are strictly necessary for the platform to function — maintaining your login session, remembering your language preference, and keeping your cart or game state intact. You cannot opt out of these without disabling our services.

Analytics Cookies

We use aggregated, anonymised analytics data to understand how players navigate phtaya365, which games are most popular, and where technical issues occur. This helps us make the platform mas maganda and more responsive for everyone.

Marketing Cookies

With your consent, we use marketing cookies to show you relevant promotions and personalised offers. You can withdraw consent at any time through your account preferences or by contacting our support team.

You can manage cookie settings through your browser. Disabling certain cookies may affect some features of phtaya365.

8. Security Measures

phtaya365 takes the security of your personal data seriously. We implement a multi-layered security approach that includes:

• TLS 1.3 encryption for all data in transit between your browser or mobile device and our servers
• AES-256 encryption for sensitive data stored in our databases
• Two-factor authentication (2FA) available for all member accounts
• Regular independent security audits and penetration testing
• Strict access controls — internal staff access to personal data is limited to a need-to-know basis with full audit logging
• 24/7 monitoring for unusual login activity, suspicious transactions, and potential breaches

In the unlikely event of a data breach that poses a high risk to your rights, phtaya365 will notify you and the National Privacy Commission within 72 hours of becoming aware of the incident, in accordance with NPC Circular 16-03.

9. Minors and Age Restriction

phtaya365 is strictly a platform for adults. You must be at least 21 years old to register and use any of our services, in accordance with Philippine gambling laws. We do not knowingly collect personal information from individuals under the age of 21.

If we discover that a minor has created an account, we will immediately suspend the account, cancel any pending transactions, and permanently delete all associated personal data. Parents or guardians who believe a minor may have registered should contact us immediately at privacy@phtaya365.click.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable Philippine regulations. When we make significant changes, we will notify you through:

• A banner or pop-up notification upon your next login
• An email to your registered email address
• An update to the "Last Updated" date at the top of this page

Your continued use of phtaya365 after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you disagree with the revised terms, you have the right to close your account and request deletion of your data.

11. Contact Our Data Protection Officer

For any privacy-related questions, concerns, or requests, you may reach our dedicated Data Protection Officer through:

• Email: privacy@phtaya365.click
• Support: Available through our in-platform live chat, Monday to Sunday, 8 AM – 10 PM PHT

We are committed to resolving your concerns fairly, promptly, and transparently. Your trust in phtaya365 means everything to us, and we will always work to protect it.